Moroccan AI technology company ToumAI has secured €1 million (approximately $1 million) in pre-seed funding to further its mission of providing personalized, adaptive, and sustainable customer experience (CX) solutions worldwide.
The funding round was led by Launch Africa Ventures, with additional participation from Madica Ventures, Orange Ventures, Digital Africa, GO Ventures, and business angel Bruno Akpaka, along with support from BPI France.
Founded in June 2020 as a spin-off from AIOX Labs, ToumAI specializes in AI-driven CX solutions designed to address multilingual, cultural, generational, and emotional complexities in customer interactions. Its HolistiCX suite leverages a unique Compound AI architecture to enhance voice-driven applications, improve interactive voice response (IVR) systems, and enable advanced churn detection.
The recent investment will facilitate ToumAI’s expansion into new markets, including Tunisia, and will support the continued development of its HolistiCX suite. The company plans to offer scalable APIs that integrate data across departments, providing actionable insights to enhance global customer relations.
This funding milestone highlights the growing confidence in AI-driven solutions designed to meet the diverse and evolving needs of global customer bases.
